1919401 - You are not Able to Delete a Sales Order Which has the "In Preparation" status

SAP Knowledge Base Article - Public

1919401 - You are not Able to Delete a Sales Order Which has the "In Preparation" status

Symptom

You are not able to delete a Sales Order which has the In Preparation status.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders work center.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order which is In Preparation status).
  4. Select the sales order XYZ and choose Delete button.
  5. You get a information message: Deleting document not possible; follow-up document exists.

You have not created any follow-up delivery or invoice document for this sales order, hence you expect the sales order to get deleted.

Cause

You have created a follow-up sales quote for the sales order XYZ.

Follow the steps below to check the follow-up document of the sales order:

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Select the Go button.
  5. Edit the sales order and go to the Documents Flow tab.
  6. Here you can find that a follow-up sales quote has been created for the order.

Resolution

Once a follow-up document is created for a order, it cannot be deleted. However the sales order XYZ can be canceled by adding the Reason for Rejection.

Follow the steps for Cancelling/Rejecting the sales order:

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Select the Go button.
  5. Edit the sales order and go to the General tab.
  6. Add a value in the Reason for Rejection fields.
  7. Save the sales order.

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

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