1919379 - You are not Able to Change the Price of the Items in the Sales Order

SAP Knowledge Base Article - Public

1919379 - You are not Able to Change the Price of the Items in the Sales Order

Symptom

You are not able to change the Price of the Items in the sales order.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. Go to the Items tab and select the line item XXX (XXX represents the number of the line item).
  6. The List Price field of the item XXX is not editable and you do not find any option to change the price of the item.

Cause

The customer invoice for the sales order item is already created, it is not possible to do any changes in the sales order item if system has already created the invoice for it.

Follow the below steps to check the invoice status of the sales order line item:

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. Go to the Items tab and select the line item XXX (XXX represents the number of the line item).
  6. In the Details subtab, the status of invoicing is Finished.
  7. Go to the Document Flow tab.
  8. In the Document Flow of the sales order you can find that a customer invoice ABC is already created for the line item (ABC represents the ID of the customer invoice).

Resolution

If you want to do any changes in the price of the sales order line item then you have to cancel the invoice created for it.

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Show All Invoice Documents and Find ABC (ABC represents the ID of the customer invoice).
  4. Select the customer invoice ABC and choose the Cancel button.
  5. Save the cancelation invoice.
  6. Go to the Sales Orders work center.
  7. Go to the Sales Orders view.
  8. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  9. Edit the sales order and select the View All button.
  10. Go to the Items tab and select the line item XXX (XXX represents the number of the line item).
  11. Now you can find the List Price field editable for the line item.
  12. Do the required changes and Save the sales order.

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308