1918110 - The Customer Invoice Form Does not Show the Text Added in the "Customer Information" Field of the Sales Order

SAP Knowledge Base Article - Public

1918110 - The Customer Invoice Form Does not Show the Text Added in the "Customer Information" Field of the Sales Order

Symptom

The customer invoice form does not show the text added in the Customer Information field of the sales order.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. Go to the Items tab and select the line item XXX (XXX represents the number of the item).
  6. You can see that the Customer Information field under the Notes subtab has the text added.
  7. Now Go to the Document Flow tab of the sales order.
  8. Open the customer invoice ABC (ABC represents the ID of the customer invoice).
  9. The text added in the Customer Information field of the sales order item is not available in the invoice.
  10. Select the Preview button.
  11. The Customer Information field of the sales order item is also not available in the invoice form

Cause

The customer invoice is created from the Third-Party Outbound Delivery, the Customer Information field of the sales order do not get transferred to the Third-Party Outbound Delivery,
hence the customer invoice created from any Third-Party Outbound Delivery do not collect the text entered in the Customer Information field of the sales order.

Resolution

This is the expected behavior of the SAP Business ByDesign.

Keywords

KBA , SRD-FIN-COR , Cost & Revenue , How To

Product

SAP Business ByDesign all versions