1915753 - Cannot save a report from Crystal Reports designer, error "FAILED TO SAVE DOCUMENT".

SAP Knowledge Base Article - Public

1915753 - Cannot save a report from Crystal Reports designer, error "FAILED TO SAVE DOCUMENT".

Symptom

  • Error "FAILED TO SAVE DOCUMENT"  while saving the report from Crystal Reports.
  • Unable to save Crystal report from designer to Business Objects server or locally.

Environment

  • Crystal Reports 2008

Reproducing the Issue

  1. Open a report from Crystal Reports designer from Business Objects  server or locally.
  2. Refresh it and keep it unused till the machine goes in to Hibernate mode.
  3. Now access the machine and try to save it locally or on server

Cause

  • This message is displayed when opening Crystal Reports from a network consisting lose connection.
  • This error condition might also occur when computer is into Hibernate mode , leaving Crystal Reports running and connected to the database on a network server.

Resolution

Always exit from Crystal Reports before Hibernating.

Keywords

Not supported, saving CR , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1