What is the Significance of % of Return Items from Sales Order Items in sales field in the Sales Order Returns Rate.
Reproducing the Issue
- Go to the Sales Orders work center.
- Go to the Reports view.
- Search for the Sales Order Returns Rate report .
- Execute the report.
- You want to know the significance of the % of Return Items from Sales Order Items in Sales field in this report.
The % of Return Items from Sales Order Items field of the Sales Order Return report provide the details about the return % of the items,
for e. g. if there is a sales order having 5 items and a return of 5 items has been created with reason Ordered Incorrectly, then the % of return with reason Ordered Incorrectly would be 100 %.
To get more details from the report try to add Sales Order ID in the report row first: This will give you a view of return at each order level.
Then try to add Sales Order Item ID in report row: this will give you a view of return for each item of a sales order.
This is the expected behavior of SAP Business ByDesign system.
KBA , SRD-CC , Cross Components , How To