1911905 - Print button not working in Google Chrome

SAP Knowledge Base Article - Public

1911905 - Print button not working in Google Chrome

Symptom

  • Using Google Chrome as default web browser
  • The Crystal Reports viewer displays a report correctly
  • When clicking on the Print button, there is no response

Environment

  • Google Chrome
  • SAP Crystal Reports, developer version for Microsoft Visual Studio
  • Microsoft Visual Studio (2010 / 2012)

Reproducing the Issue

  1. Create a web application with the Crystal Reports web viewer on a form
  2. Run the application and view the report in Google Chrome
  3. Print button is enabled, but nothing happens when it is clicked

Cause

  • From the Supported Platform documentation for SAP Crystal Reports, developer version for Microsoft Visual Studio:

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Resolution

  • Check for updates to the supported versions of Chrome with each new Service Pack release for SAP Crystal Reports, developer version for Microsoft Visual Studio

Keywords

disabled printer blank scrambled incorrect bad crvs cr4vs 2010 2012 net vs , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Problem

Product

SAP Crystal Reports, developer version for Microsoft Visual Studio