SAP Knowledge Base Article - Public

1909633 - Error: Installation cannot proceed, when attempting to install Crystal Reports

Symptom

  • Error: Installation cannot proceed.
  • When attempting to install Crystal Reports 2013, or Crystal Reports 2016, it fails with the error:

    "Installation cannot proceed"

    "The installer found an older version of SAP Crystal Reports installed. This full installation package 
      cannot be applied when an older version is installed. Use the maintenance package for
      SAP Crystal Reports 2013 SP01 to update your current installation."
      
  • Despite Crystal Reports 2013, or 2016 has never been installed on the computer, it fails to install stating an older version is installed.

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Attempt to install SAP Crystal Reports 2013, or Crystal Reports 2016
      
  2. It then generates the error:

    "Installation cannot proceed"

    "The installer found an older version of SAP Crystal Reports installed. This full installation package 
      cannot be applied when an older version is installed. Use the maintenance package for
      SAP Crystal Reports 2013 SP01 to update your current installation."

    KB07.png

Cause

  • In general, it is possible to perform side-by-side installation of different version of Crystal Reports on the same computer, but not with Crystal Reports 2011, Crystal Reports 2013, and Crystal Reports 2016. The reason this error occurs, it's because SAP Crystal Reports 2011, or 2013 is already installed on the same computer, and Crystal Reports 2013, or 2016 is actually not a new product version, but a minor product update to SAP Crystal Reports 2011.

Resolution

  • If you want to install Crystal Reports 2013:
       
    • If you have Crystal Reports 2011 with Support Pack 07 and above already installed then:
      • Download and install Crystal Reports 2013 SP01 update to update Crystal Reports 2011 to Crystal Reports 2013
                 
    • If you have a older version of Crystal Reports 2011, then:
      • Uninstall Crystal Reports 2011, and install the latest full build of Crystal Reports 2013.
           
           
  • If you want to install Crystal Reports 2016:
        
    • Uninstall Crystal Reports 2011, or Crystal Reports 2013, and then install Crystal Reports 2016.
        
    • Note:
        
      If there is only Crystal Reports designer installed on the computer, and no other SAP Business Objects Clients software, the suggestion will be to manually rename the SAP BusinessObjects folder after uninstalling the product. By default the installation directory is:

         "C:\Program Files (x86)\SAP BusinessObjects\" 
         
      Rename the folder to:
         
          "SAP BusinessObjects OLD"   

Keywords

CR, Install , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016