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1909633 - Error: Installation cannot proceed, when attempting to install Crystal Reports

Symptom

  • Error: Installation cannot proceed.
  • When attempting to install Crystal Reports 2013, or Crystal Reports 2016, it fails with the error:

    "Installation cannot proceed"

    "The installer found an older version of SAP Crystal Reports installed. This full installation package 
      cannot be applied when an older version is installed. Use the maintenance package for
      SAP Crystal Reports 2013 SP01 to update your current installation."
      
  • Despite Crystal Reports 2013, or 2016 has never been installed on the computer, it fails to install stating an older version is installed.


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

CR, Install , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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