1903106 - Text displaying on multiple lines in Crystal Reports are truncated when exporting to RTF format

SAP Knowledge Base Article - Public

1903106 - Text displaying on multiple lines in Crystal Reports are truncated when exporting to RTF format

Symptom

  • Text truncated.
  • When exporting to RTF, some text are truncated.
  • When exporting a report to RTF format from Crystal Reports, the text that displays on multiple lines are truncated after applying a product update.

Environment

  • Crystal Reports 2008 with Service Pack 5 and higher.
  • SAP Crystal Reports 2011 with Support Pack 05 and higher.
  • SAP Crystal Reports, developer version for Microsoft Visual Studio.
  • Microsoft Visual Studio 2010 / 2012

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Insert a text object on the report, and add multiple lines of text.
     
            to01.png
      
  3. Export the report to RTF format.
  4. When opening the RTF document generated in MS Word, notice the text is slightly truncated at the top.

    to02.png

Cause

  • The issue has been identified and logged under Problem Report ID ADAPT01701461

Resolution

  • The issue is resolved in the following product updates:
           
    • SAP Crystal Reports 2008:
      • Fix Pack 6.3
            
    • SAP Crystal Reports 2011:
      • Support Pack 08
         
    • SAP Crystal Reports 2013:
      • Support Pack 02
          
            
  • The issue is planned to be resolved in the following product updates:
     
    • SAP Crystal Reports, developer version for Microsoft Visual Studio:
      • Service Pack 7

Keywords

CR, Truncated, export, RTF , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013