SAP Knowledge Base Article - Public

1899064 - The Extension Field XYZ in the Invoice ABC Does Not get Updated

Symptom

The extension field XYZ (XYZ represents the value of an extension field) in the Invoice ABC (ABC represents the identification of the invoice) does not get updated.

Reproducing the Issue

Pre-requisite :

  • You have created the extension field XYZ in the sales order DEF (DEF represents the identification of the sales order). 
  • You have created the customer invoice ABC from the Sales Order DEF.
  • In the Sales Order, for XYZ, you have activated the extension scenario Sales Order - General Information to Invoice Requests - General Information
  • In the outbound delivery, for XYZ you have activated the extension scenario Outbound Delivery - General Information to Invoice Requests - General
    Information
  1. Go to the Sales Order work center.
  2. Go to the Sales Order view.
  3. Edit the Sales Order DEF.
  4. Change the value of the extension field XYZ.
  5. Save the sales order.

You noticed that the extension field XYZ did not get updated in the customer invoice ABC.

Cause

The customer invoice XYZ has two predecessor invoice requests:

1. the invoice request of type Sales Order Invoice Request
2. the invoice request of type Outbound delivery invoice request

In invoice request (1.) of type sales order, the extension field XYZ is updated  with the new content (the extension scenario Sales Order - General Information to Invoice Requests - General
Information is active).

In invoice request (2.) of type outbound delivery, the extension field XYZ is not updated (the extension scenario Outbound Delivery - General Information to Invoice Requests - General
Information is active)

The outbound delivery request cannot get updated by the sales order. As the extension field in the invoice is taken in priority from the outbound delivery request,  the update will not reach the invoice.

Resolution

You would need to disable the extension scenario from outbound delivery to invoice request. In that way the extension field will be copied from the sales order to the Sales Order invoice request and finally to the invoice.

You can find the extension scenario by following the steps below :

1. Go to the Outbound Logistic work center.
2. Go to the Outbound delivery view.
3. Select the relevant outbound delivery.
4. Edit and go to the adaptation mode (help > adaptation).
5. Select the extension field XYZ.
6. Select Further Usage.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308