SAP Knowledge Base Article - Public

1898815 - Company-Specific Help in Sales Leads View Appear in Marketing Leads View and Vice-versa

Symptom

A company specific help document created in the Sales Leads view of the Sales work center is visible in the Marketing Leads view of the Marketing work center as well. The reverse behavior is also true.

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Sales Leads view.
  3. Expand the Help Center.
  4. Create a help document using the Add Company-Specific Help option.

Now,

  1. Go to Marketing work center.
  2. Go to Marketing Leads work center.
  3. Expand the Help Center.

The created help document is visible in the Marketing Leads view.

Cause

The business reason behind this would be because even though the two views fall under the Marketing and Sales work centers, the the lead documents contained are the same. Also that post the Marketing to Sales handover, the Sales Executives might need access to the help documents on the marketing perspective as well.

Resolution

The behavior is as designed.

Keywords

KBA , leads , marketing , sales , company specific help , company-specific , help , LOD-LE-MKT , Marketing , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711