1898258 - Unable to Register for Idea Scale

SAP Knowledge Base Article - Public

1898258 - Unable to Register for Idea Scale

Symptom

You registered for Idea Scale link provided in the Help Center. You received a confirmation message states that email has been sent.

But you didn't get the validation email and password. 

You tried to register again and got the message: Email address is already registered but not yet verified click here to resend verification email.

Reproducing the Issue

  1. Go to the Help Center.
  2. Under the Help Resources press the link Make SAP Travel OnDemand better.
  3. System will redirect you to the link https://travel-ondemand.ideascale.com/
  4. After registration in Idea Scale portal you didn't get verification mail or password. 

Resolution

In this case you find any issue with Idea Scale portal, you can use one of the support channel below provided by IdeaScale.

E-Mail Support:
http://support.ideascale.com/customer/portal/emails/new

Live Chat Support
http://support.ideascale.com/customer/portal/chats/new

Call @ + 1 800.549.9198

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Travel and Expense 1308 ; SAP LE APPL. PLATFORM 1305 ; SAP Travel OnDemand 1305