A sales order has already finished the invoicing, and its status is already in Completed. However,you find the Approval Status on this sales order is Not Started which is unexpected.
Reproducing the Issue
- Go to the Sales Orders work center.
- Go to the Sales Orders view.
- Find relevant sales order.
- The status of the sales order is already Completed, but the Approval Status for this sales order is shown as Not Started.
You have changed the activated sales order approval process after the delivery.
If you make any changes to an already defined and activated approval process for sales orders, the system sets the approval status to Not Started. In this case, you have made changed on the activated approval process for sales orders, so the approval status changed into Not Started.
This is the expected behavior of SAP Business ByDesign.
KBA , AP-SLO , Sales Order Processing , How To