SAP Knowledge Base Article - Public

1892953 - Is There a Way to Suppress the Customer Invoice Created for a Zero Price Service Order

Symptom

You want to suppress the creation of Customer Invoice for a zero price Service Order.

Reproducing the Issue

  1. Go to the Customer Invoicing workcenter.
  2. Go to the Invoice Request view.
  3. Search for the invoice request XYZ (XYZ represents the ID of the customer invoice request).
  4. Select the invoice request XYZ and choose Edit button.
  5. At Item level the net value of the invoice is zero.

You want to suppress the creation of Customer Invoice where the price/net value is zero.

Cause

This is the expected behavior of SAP Business ByDesign.

Resolution

It is not possible to suppress the creation of Customer Invoice created for a zero price Service Order.

Keywords

KBA , SRD-CRM-OPP , Opportunities , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711