SAP Knowledge Base Article - Public

1892909 - Customer Invoice Has Not Been Created for the Contract Even though the Invoice Run Has Been Executed Successfully

Symptom

Customer invoice has not been created for the Contract even though the Invoice Run has been executed successfully without any error.

Reproducing the Issue

Follow the steps below to check if the Invoice Request has been executed:

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Run view.
  3. Search for the invoice run ABC (ABC represents the ID of the invoice run).
  4. The invoice run has already been executed without any error.

Follow the steps below to check if Customer Invoice has been created:

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Requests view.
  3. Show All Invoice Requests and Find XYZ (XYZ represents the ID of the invoice request).
  4. Edit the invoice request and go to the Document Flow tab.
  5. Show Extended View.
  6. The customer invoice is not available in the Document Flow.

Cause

The invoice date was created after the schedule invoice date of the contract.

Follow the below steps to check the schedule invoice date in the contract:

  1. Go to the Sales Orders work center.
  2. Go to the Contracts view.
  3. Search for the contract DEF (DEF represents the ID of the contract).
  4. Edit the contract and select the View All button.
  5. Go to the Pricing and Invoicing tab and select the Invoice Schedule subtab.
  6. Check the Date field in Invoice Schedule: Item View table.

Follow the steps below to check the Invoice run date:

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Run view.
  3. Search for the invoice run ABC (ABC represents the ID of the invoice run).
  4. Select the invoice run ABC.
  5. Select the General tab under Details section.
  6. Check for the Created On field under Administrative Data section.

Resolution

This is the expected behavior of SAP Business ByDesign.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711