1892126 - Error during Upload of the HTML File for Template Document

SAP Knowledge Base Article - Public

1892126 - Error during Upload of the HTML File for Template Document

Symptom

You try to upload an HTML file as a response template and the following error occurs: Solution configuration settings does not allow upload of HTML files.

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Reproducing the Issue

  1. Go to Customer Service work center.
  2. Open the Templates view.
  3. Add a new template.
  4. Select the channel type: email.
  5. Choose the document type base.
  6. Attach an HTML type file.

The following error occurs: Solution configuration settings does not allow upload of HTML files.

Cause

This is a expected system behaviour. By default an html document upload is not supported by the system.

Resolution

  1. Go into Business Configuration work center.
  2. Select Implementation Projects view.
  3. Open the Activity List.
  4. Select the Fine-tune step.
  5. Choose to view All Activities.
  6. Find the Allowed Mime Types For Document Upload activity and open it.
  7. Set the mime type code 10082, Text/HTML document, as allowed. 
  8. Save and Close.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP LE APPL. PLATFORM 1305 ; SAP LE APPL. PLATFORM 1308 ; SAP LE APPL. PLATFORM 1311 ; SAP LE APPL. PLATFORM 1402 ; SAP LE APPL. PLATFORM 1405 ; SAP LE APPL. PLATFORM 1408 ; SAP LE APPL. PLATFORM 1411 ; SAP LE APPL. PLATFORM 1502 ; SAP LE APPLICATIONPLATFORM 1.0 ; SAP LE APPLICATIONPLATFORM 1.5 ; SAP LE APPLICATIONPLATFORM 2.0