SAP Knowledge Base Article - Public

1889246 - Error During Creation of Follow-Up Activities

Symptom

When you create an activity such as an Appointments, E-Mail, Letter, Fax or Phone Call via the Follow-Up functionality, the following error occurs:

Process type not determined for type code.
Error in bus. configuration for party determination; report an incident.

Reproducing the Issue

You are able to create Follow-Up activities is different ways. We are using a Follow-Up activity from a sales order as an example:

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. In the Show drop-down list, select All Orders and then press the Go button.
  4. Click the Follow-Up button and then select any of the following-up activities such as Appointments, E-Mail, Letter, Fax or Phone Call.
  5. The following error messages occur:

Process type not determined for type code.
Error in bus. configuration for party determination; report an incident.

Cause

The respective follow-up activity is not selected in your scoping under the Questions phase.

 

Resolution

This is the standard behavior.

You can check you activities in scope using the following steps:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Project view.
  3. Select your implementation project and click on the Edit Project Scope button.
  4. Navigate to step 4 - Questions.
  5. Expand Sales > Account and Activity Management and then select Activity Management.
  6. On the right side you can check which follow-up activities can be selected in your scope.

 

See Also

The reason users are able to create these activities although they are not scoped is because this user has assigned Partner Development work center assigned (Identity Role: MAI_DEVELOPMENT).
This work center should not be used by business users, but only by SAP or partner developer users.
This workcenter bypasses all assignment checks.
If you unassign it from the user, the system will behave as expected.

Keywords

KBA , AP-SVO , Service Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711