The cost center manager created a shopping cart and has a value limit setup but the task does not get assigned to him or his manager.
Reproducing the Issue
- Open Application and User Management work center.
- Open Business Task Management under Task Distribution.
- Search for the corresponding shopping cart .
- No Person Responsible appears in the description. The task is unassigned.
The normal system behaviour is as follows:
If the value limit of the cost center manager is surpassed or if no value limit is setup for him, then the task will go to his manager.
But if the creator of the cart is the cost center manager and he has the value limit necessary, the approval task for the cart will remain unassigned. This is as designed.
To prevent this unassigned task, you can set the flag “Automatic approval“ in the approval process and the task will be automatically approved.
This is correct as a shopping cart raised by a manager within his approval value limit should not require an approval.
KBA , SRD-CC , Cross Components , How To