1886745 - Report printing blank pages when viewed in Mozilla Firefox

SAP Knowledge Base Article - Public

1886745 - Report printing blank pages when viewed in Mozilla Firefox

Symptom

  • Report is displayed in the Crystal Reports Web viewer
  • Printing the report when using IE works as expected
  • Printing from Mozilla Firefox results in blank pages being printed out

Environment

  • SAP Crystal Reports, developer version for Microsoft Visual Studio
  • Microsoft Visual Studio 2010 / 2012

Reproducing the Issue

  • Create a web application using the Crystal Reports SDK for VS .NET
  • View the report using Firefox browser

Cause

Firefox has a built in PDF interpreter and Crystal Reports does not recognize this interpreter

Resolution

  • Change the following in Firefox:

firefox.png

 

  • Install Adobe

Keywords

cr crvs cr4vs empty print , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Problem

Product

SAP Crystal Reports, developer version for Microsoft Visual Studio