1881540 - Confirm Delivery From Shopping Cart Disabled

SAP Knowledge Base Article - Public

1881540 - Confirm Delivery From Shopping Cart Disabled

Symptom

You cannot confirm deliveries from your shopping cart since the Confirm Delivery button is inactive/greyed out.

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center.
  2. Go to the Purchase Orders view.
  3. Select the relevant Purchase Order.
  4. Open it and select the View All button
  5. Select the Document Flow tab.
  6. In the chart select the Shopping Cart.
  7. In the Shopping Cart select the View All button.

Note that in the items section the Confirm Delivery button is inactive.

or

  1. Go to the Home work center.
  2. Go to the Self-Services view.
  3. Select Track My Shopping Carts.
  4. Open the relevant Shopping Cart and select the View All button.

Note that in the items section the Confirm Delivery button is inactive.

or

  1. Go to the Home work center.
  2. Go to the Self-Services view.
  3. Select Confirm Deliveries.
  4. Open the relevant Shopping Cart and select the View All button.

 Note that in the items section the Confirm Delivery button is inactive.

Cause

The corresponding Business Configuration rule needs to be set in order to enable the functionality.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select Edit Project Scope button.
  4. Navigate to step 4 Questions.
  5. Drill down Purchasing > Self-Service Procurement > Shopping Carts.
  6. Under Decentralized Goods and Services Receipts the question Do you want to allow your employees to confirm the receipt of goods or the completion of services? is not in scope and hence disabled.

Once the flag is set, the functionality will be enabled.

Keywords

KBA , LOD-CRM-PRM , Promotions , How To

Product

SAP Business ByDesign all versions