SAP Knowledge Base Article - Public

1880634 - Cannot Create New Return to Supplier due to an error message: Delivered quantities have been completely returned or rejected.

Symptom

You are unable to create the Return to Supplier for the Inbound Delivery ABC because of an error message: Delivered quantities have been completely returned or rejected.

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center.
  2. Select the New Return to Supplier link in the common tasks.
  3. In the Inbound Delivery Items step you can see the list of Inbound Deliveries (Supplier Delivery Items By Selection) which can be returned to supplier.
  4. Select the checkbox against the inbound delivery ABC and select Next button.

Cause

There is one Return to Supplier created for Full Quantity of inbound delivery and saved without maintaining the Follow-up Decision.

Resolution

Once you create the Return to Supplier, Delivery Proposals gets created parallely .

When you save return to supplier the status changes to Released.

Maintain the Follow-up Decision and Save the document.

  1. Go to the Purchase Requests and Orders work center.
  2. Select the Return To Suppliers view.
  3. Edit the Return to supplier you created.
  4. Select the Follow-up Decision by using the drop down list of Follow-up Decision.
  5. Select Save button. 

Now the status of the return to supplier changes to In Process.

Create the Outbound Delivery with reference to Return to Supplier.

  1. Go to Outbound Deliveries work center.
  2. Select the Delivery proposals sub view under the Delivery Control.
  3. Select the Return to Supplier document and select Post Goods Issue button.
  4. Fill in all mandatory fields.
  5. Select Save button.

Once the Outbound Delivery is released the Return to Supplier status changes to Finished.

Keywords

KBA , AP-ODP-ODR , Outbound Delivery Request , How To

Product

SAP Business ByDesign 1711