When a certain manager has active substitution, the substitute is able to approve his/her own expense report rather than forwarding to the line manager immediately above in the organizational hierarchy.
Reproducing the Issue
Using the Logon of a user who is an active substitute to his/her manager, the following are the steps to reproduce the issue:
- Go to Managing My Area work center.
- Go to Approvals view.
- In the open tasks, the user can find his/her own Expense Report.
- Select the line entry for that expense report.
- Select the Approve button.
This happens if the option of self-approval is enabled in the Business Configuration — in this case, all users can approve any request sent to them for approval. Since the user is set as substitute for his/her manager, the expense reports that should be sent to the manager will be sent to the user who triggered them and, due to the rules of self-approval, this user will be able to approve the expense report.
To fix this, simply disable the self-approval option. Until system version 1402, this was done through a scoping question but since 1405, this has been moved to activity Business Task Management for Expense and Reimbursement Management > Edit self-approval and self-audit settings.
KBA , self-approval , self approval , expense report approval , SRD-FIN-ERM , Travel and Expense Management , How To