SAP Knowledge Base Article - Public

1877346 - Approver Field in Expense Report's Header Shows Future Approver Not Real Approver at the Past

Symptom

You, as a manager, are out of office for some time. You set an employee as your substitute in SAP Cloud for Travel system and he/she approves the expense reports on your behalf during your absence. You open these approved expense reports and find in the header the Approver field shows you as approver, not the substitute who really approved them.

Reproducing the Issue

  1. Open the expense report.
  2. Select the Edit Report Details to show the header.
  3. You can see system still shows you as Approver, not your substitute who really approved the expense report.

Cause

This is system designed behavior.

After an expense report is approved, the Approver field does not show the approver who really approved the report last time but who will approve the expense report according to standard approver determination process if the report is rejected by approver/auditor or recalled by the employee next time.

Resolution

You can follow the below steps to see who really approved the expense report before:

  1. Open the expense report.
  2. Open the More dropdown menu and select the View Report Changes.
  3. In the popup select the Go button.
  4. Select the change log in the list and you can see the Change By. If in the below Details tab system shows Value Changed From Pending Approval to Value Changed To Pending Auditing or Pending Reimbursement, then the Change By is the person who really approved the expense report.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Travel and Expense 1708