Requirement: The Duning Letter to be addressed to what is maintained as the Bill-To address.
Reproducing the Issue
After a Dunning Run is made for the concerned Customer, the following steps can be taken to see that the generated Dunning Letter is addressed to the Main Address maintained in the Accounts Management work center.
- Go to Receivables work center.
- Go to Dunning view.
- Select the latest dunning item for the concerned customer.
- Select the Preview button and the Dunning Letter option from the drop down.
Unlike the Customer Invoices, the Business ByDesign system has been designed in such a manner that the Dunning Letter are addressed to the Main Address of the customer, not their Bill-To address.
This is a system behavior.
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