1875846 - Dunning Letter is Addressed to the Main Address, not the Bill-To Address of the Customer

SAP Knowledge Base Article - Public

1875846 - Dunning Letter is Addressed to the Main Address, not the Bill-To Address of the Customer

Symptom

Requirement: The Duning Letter to be addressed to what is maintained as the Bill-To address.

Reproducing the Issue

After a Dunning Run is made for the concerned Customer, the following steps can be taken to see that the generated Dunning Letter is addressed to the Main Address maintained in the Accounts Management work center.

  1. Go to Receivables work center.
  2. Go to Dunning view.
  3. Select the latest dunning item for the concerned customer.
  4. Select the Preview button and the Dunning Letter option from the drop down.

Resolution

Unlike the Customer Invoices, the Business ByDesign system has been designed in such a manner that the Dunning Letter are addressed to the Main Address of the customer, not their Bill-To address.

This is a system behavior.

Keywords

KBA , address , dunning letter , dunning letter address , AP-BP-BPT , Business Partner Template , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702