1875118 - Sender E-Mail Address of a Sales Document for Different Seller Parties

SAP Knowledge Base Article - Public

1875118 - Sender E-Mail Address of a Sales Document for Different Seller Parties

Symptom

You want to use different sender e-mail addresses for different seller parties when sending the output of a sales document via email to your customer.

Reproducing the Issue

In your Org Management you have created company ABC and company XYZ which are used as Seller Party in a sales document.

When you create a sales document and you send the output document via email to your customer you would like to ensure that the sender e-mail (From field in the e-mail) will be determined according to the Seller Party of the sales document.

Resolution

You have to define an e-mail address for the respective Seller Party (in our example company ABC and company XYZ) in the Org Management.

  1. Go to the Organizational Management work center.
  2. Select the Org Structure view and click on the Edit button
  3. Select company ABC and navigate to the Addresses tab.
  4. Enter an email address in the Main Address section under the Communication Details section in the E-Mail field.
  5. Select company XYZ and navigate to the Addresses tab.
  6. Enter an email address in the Main Address section under the Communication Details section in the E-Mail field.
  7. Save and Activate your changes.

When  you now create a sales document e. g. a customer invoice the email you entered for the respective company will be also visible in the customer invoice.

  1. In your sales document e. g. invoice navigate to the Involved Parties tab.
  2. Select the Seller party.
    In the field E-Mail you can see the e-mail entered in your Org Management.
  3. If you now release the invoice the entered email address will then be the sender e-mail address (From field in the e-mail).

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405