In a Partner Tenant you are trying to adapt a standard delivered field using the Field Extensions within the standard extensibility functionality in the Adaption Mode. You are not able to edit the respective Screen due to the error message:
Operation not possible; user setting could not be determined.
Reproducing the Issue
This issue can be reproduced in any work center and any view. We will use the Customers work center as an example.
- Go to the Customers work center and select the Accounts view.
- Open any Account.
- Select Adapt -> Enter Adaptation Mode in the menu bar.
- Select Adapt -> Edit Screen in the menu bar.
The following error occurs: Operation not possible; user settings could not be determined.
There are 2 possible reasons for this error message:
1. Your tenant is used for the development of customer-specific solutions (One-Off Add-On).
Your user is assigned to a PDI solution and therefore you can only create fields in the Cloud Applications Studio. You can only create extension fields using the key user tools if you are not a PDI developer. Once any user opens the PDI Studio the respective user is assigned to the PDI solution.
2. Your tenant is a partner development tenant.
Since this system is a partner development system the field extensibility is only possible in the Cloud Applications Studio not in the key user UI (User Interface).
If the cause of the error is reason 1 you can solve this issue as follows:
In order to use the standard field extensibility functionality you need to create a key user which is not assigned to the PDI solution or change the access rights of an existing Business User.
Please note that this user needs to be assigned to the Application and User Management work center and the Flexibility Change Log view in order to be able to use the field adaptation.
This user should not be assigned to Partner Development (ID: PDI_PARTNER_DEVELOPMENT) and Development (ID:MAI_DEVELOPMENT).
KBA , LOD-CRM-ACC , Account , How To