You cannot add an attachment to a Purchase Order. The following error occurs: CREATE_FILE not possible. Refresh the screen. Try again. If problem persists open an incident.
Reproducing the Issue
- Open Purchase Requests and Orders -> Purchase Orders
- Find and select a PO
- Select Edit > View All > Attachments > Add -> File and browse to the file to attach
- Click on Add
- The error : "The action CREATE_FILE is not possible. Refresh the screen and try again. If the problem persists, report an incident." appears at the bottom of the screen.
- The Add button is then disabled.
The reason the error occurs is because the Purchase Order is in status: In Approval.
No activity is allowed on a PO that is in approval except APPROVE, REJECT and SEND BACK FOR REVISION.
It is not possible to add an attachment when the PO is in this status.
It was considered to change the User Interface so that the option would not be available at all but it was decided this is a non urgent development and considering the development effort that would be required it is unlikely to be implemented in the short or even medium term.
If one needs to add an attachment to a PO before it gets approved, the PO must first be withdrawn from approval using the Actions->Withdraw from Approval so it goes back to the editable status "In preparation".
It will then be possible to add the attachment.
KBA , SRD-CC , Cross Components , How To