1865550 - Error: Load Report Failed when using the Crystal Reports WPF viewer on a Citrix Client

SAP Knowledge Base Article - Public

1865550 - Error: Load Report Failed when using the Crystal Reports WPF viewer on a Citrix Client

Symptom

  • Application works with no errors when run by a user with Administrator privileges
  • When a non Administrator use views the report the screen flickers
  • Or the following error is thrown: 

Xerces Panic Error: "could not load a transcoding service"

CrystalDecisions.Shared.CrystalReportsException: Load Report Failed. ---> System.Runtime.InteropServices.COMException: Error Report Application Server In CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 options)

Environment

  • SAP Crystal Reports, developer version for Microsoft Visual Studio (WPF Viewer)
  • Microsoft Visual Studio
  • Windows Server 2003

Cause

  • The non-administrator user account cannot access the %WINDIR%\System32 folder
  • When the non-administrator account tries to access this folder, the WPF caching code is triggered, causing the flicker

Resolution

Keywords

crvs cr4vs 2012 2010 flash windows presentation foundation , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Problem

Product

SAP Crystal Reports, developer version for Microsoft Visual Studio