You get an error message while creating new Customer Return Notification: Quantity for repairs must be 1 EA for item 10.
Reproducing the Issue
- Go to the Inbound Logistics work center.
- Create a New Customer Return Notification for Inhouse-Repair scenario.
- Maintain necessary details like Planned Delivery Date, Ship-to Party, Ship-to Location & Sender.
- When you add any quantity more than 1 you get error message: Quantity for repairs must be 1 EA for item XYZ (XYZ represents the line item ID).
This is the expected behavior for the Repair at Own Service Center or Inhouse-Repair scenario.
Here the system does not allow more than 1 item to be added, if you have more repair products then, then you need to add more line items keeping 1 EA for each item.
The SAP Business ByDesign is working as designed.
KBA , AP-IDP , Inbound Delivery Processing , How To