1863434 - "Crystal Reports: Error Memory Full" when creating a new Crystal Report

SAP Knowledge Base Article - Public

1863434 - "Crystal Reports: Error Memory Full" when creating a new Crystal Report

Symptom

  • Getting "Memory Full" error when creating a new Crystal Report

 

  • Memory Full.png

 

 

 

Environment

  • Crystal Reports 2008
  • Crystal Reports 2011

Reproducing the Issue

  1. On the machine where Crystal Reports is installed, browse to C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86.
  2. Rename "prompt.dll" to "prompt_old.dll".
  3. Launch Crystal Report designer and try to create new report.

 

Cause

Crystal Report is unable to find prompt.dll

Resolution

  • From a working client machine of same patch, copy prompt.dll and paste it in C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86 folder of non working machine.

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011