1862468 - Customer Invoice External Number Inconsistent with the one on the Sales Order.

SAP Knowledge Base Article - Public

1862468 - Customer Invoice External Number Inconsistent with the one on the Sales Order.

Symptom

Customer Invoice External Number inconsistent with the one on initial sales order.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Document view.
  3. Select the relevant document.
  4. Select the Edit button then go to View All.
  5. In the General tab the External Reference is XXX (XXX represent ID of the external reference).

You find this ID is inconsistent with the one on relevant sales order.

Cause

This is an expected system behavior,the External Reference ID of Sales Order appears as Purchase Order ID on Customer Invoice.

Resolution

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Document view.
  3. Select relevant document and choose Edit button.
  4. Go to View All then choose Items tab.
  5. Under General tab you will find Purchase Order ID in Reference.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 4.0