1862425 - The Cancellation Status of a Contact Item is Cancellation Requested Instead of Canceled

SAP Knowledge Base Article - Public

1862425 - The Cancellation Status of a Contact Item is Cancellation Requested Instead of Canceled

Symptom

You have set the Cancellation Reason in the contract item details, however the Cancellation Status is Cancellation Requested instead of Canceled.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Contracts view.
  3. Open the respective contract and navigate to the Items tab.
  4. Select the respective line item.
  5. In the Cancellation part, you can see the Cancellation Reason has been selected. However, the cancellation status is Cancellation Requested.

You expect the cancellation status should be Canceled.

Cause

The item Contract Start/End range is not within the contract general range.

For example: On the header level (General tab), the Contract Start/End date is 31.03.2013-31.12.2999 , however on item level (Items tab) the line items Start/End date is 30.09.2009 - 31.12.2099.

Resolution

The items date range should always be within header date range. You have to change the Contract Start/End date in header in order to make sure that the item date range lie within header range.

See Also

1836112 - You are not Able to Cancel a Customer Contract

1753199 - You have select "Cancel Pending Invoice requests" for your Contract's Items But the Invoice Request are not Canceled

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711