SAP Knowledge Base Article - Public

1860637 - Is It Possible to Set Up Different E-Mail Templates for Notification of Different Expense Report Status Changes

Symptom

You, as system administrator, want to know whether it is possbile to set up different e-mail templates for notiication of different expense report status changes. For example, you may want a different notification e-mail template when expense report is rejected by approver than that when expense report is reimbursed.

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select the project and the Open Activity List button.
  4. Select the Fine-Tune tab and find the activity Set Up E-Mail Templates. Open it.
  5. You wonder if it is possible to set up different e-mail templates for different status changes here.

Resolution

System does not support different e-mail templates for different status changes. In the activity Set Up E-Mail Templates, for one language, only one customized template can be marked as Default. The template is used for all kinds of notification e-mails.

See Also

Refer to online help document Making Company Settings, task Setting Up E-Mail Templates.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Travel and Expense 1708