SAP Knowledge Base Article - Public

1855237 - How Can Employee/Service Agent Maintain his/her Email Address in the System

Symptom

How can Employee/Service Agent maintain his/her email address in the system

Reproducing the Issue

  1. Go to Home work center.
  2. Go to Self Services view and Self Services Overview sub view.
  3. Select Edit My Contact Data link.

Here the Email field is not editable and grayed out in the system.

Cause

In the Employee Self Services activity Edit My Contact Data, email has been made read only due to security reasons. Employee/ Service Agent can no more maintain his/her workplace email address in the system.
Only HR administrator can maintain this for an Employee/Service Agent.

Resolution

The workplace email address can only be maintained by administrator not by employee/service agent himself/ herself.
To maintain the email address for:

(A) For Internal employees:

  1. Go to Personnel Administration work center.
  2. Go to Regular Tasks view.
  3. Select Change Workplace Contact Data task.
  4. Search the Employee and enter Email under Communication Data.

(B) For Service Agent:

  1. Go to Business Partner Data work center.
  2. Go to Service Agents view.
  3. Select Service Agent and edit Email.

See Also

This information is also available in What's New: Employee Self Service.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

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