1851080 - How to Delete a Service Confirmation Invoice Request

SAP Knowledge Base Article - Public

1851080 - How to Delete a Service Confirmation Invoice Request

Symptom

You want to Delete the Service Confirmation Invoice Request from the invoice requests under the customer invoicing work center.

Reproducing the Issue

  1. Go to work center Customer Invoicing.
  2. Select the View Invoice Requests.
  3. Find the Service confirmation Invoice request ID XYZ which has to be deleted.

There is no option to Delete the Invoice request.

Cause

The service confirmation invoice request XYZ is created from the service confirmation XXX and hence until unless you revoke the service confirmation XXX the  invoice request XYZ will not get canceled.

Resolution

In order to cancel the service invoice request first you have to cancel the Service Confirmation.

Steps to cancel the Service Confirmation:-

  1. Go to the Field Service and Repair work center.
  2. Select the Service Confirmations view.
  3. Find the Service ID XYZ and Select it.
  4. Choose the Button Edit.
  5. Choose the Button view All under General Tab enter the Reason for Rejection.
  6. Choose the Save button.
  7. Then the Invoice Request created will automatically get canceled, also the sales order is updated accordingly based on the Confirmation.

Keywords

KBA , AP-PIP , Physical Inventory Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign feature pack 4.0