1850650 - Approval Processes for Travel Request and Travel Plan (Itinerary) Are Completely Different and Have Nothing to Do with Each Other

SAP Knowledge Base Article - Public

1850650 - Approval Processes for Travel Request and Travel Plan (Itinerary) Are Completely Different and Have Nothing to Do with Each Other

Symptom

SAP Cloud for Travel and Expense system of your company is integrated with GetThere as itinerary management tool. You find the itinerary replicated from GetThere has the status Booked. You want to know how to configure the approval process for itineraries created in GetThere and how the approvers approve the itineraries.

Cause

The approval processes for travel request and travel plan (itinerary) are completely different and have nothing to do with each other. The employee creates a travel request on SAP Cloud for Travel and Expense system and submits it to his/her manager. After the travel request has been approved, the traveler can book a trip in GetThere. Once the trip has been created at GetThere web site where the approval process is turned on, the status of trip is Waiting on manager decision. Once this trip is replicated into SAP Cloud for Travel and Expense system, the status of the trip in this case is Pending Approval. The assigned manager (approver) has then to approve/reject the itinerary in SAP Cloud for Travel and Expense system if the system is configured that approval of itinerary is required. If approval for itinerary is required, you should get a special site from GetThere where the approval process (workflow) is turned on. All trips created in that site are approval relevant.

If approval of itinerary is not enabled in GetThere, all trips replicated into SAP Cloud for Travel and Expense system from GetThere will have the status Booked. The system will automatically generate the corresponding expense report when the trip is successfully replicated.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Travel and Expense 1308 ; SAP Cloud for Travel and Expense 1311 ; SAP Travel OnDemand 1305