SAP Knowledge Base Article - Public

1837197 - Confirm Execution for Contract with an Entitlement

Symptom

You want to confirm the execution for a Contract with an Entitlement but the Confirm Execution button is not active.

Reproducing the Issue

  1. Go to the Service Entitlements or the Sales Order work center.
  2. Select the Contracts view.
  3. Select the respective contract.
  4. The Confirm Execution button is not active.

Cause

In order for the Confirm Execution to be active for an Entitlement you need to enter a enter all products that the account is entitled to for this contract item.

Resolution

  1. Go to the Service Entitlements or the Sales Order work center.
  2. Select the Contracts view.
  3. Open the respective contract and navigate to the Items tab
  4. Select the respective entitlement and then navigate to the Entitled Products sub tab.
    You can enter a single product or a product category. When a category is entered, the account is entitled to all products in that category. Once you have entered the product or product category the Confirm Execution button will be active.

When you then confirm the execution you have to navigate into the Service and Spare Parts tab in your New Service Confirmation and you must select the items that you want to confirm. In the Services and Spare Parts section, press on the drop down selection for the Product field.
The system proposes the following items from the entitled product list:

  • Services
  • Spare parts
  • Expenses
  • Products in the product category

The system proposes only active products from the product category that have been enabled for object assignment (in the category master) and that have the same sales organization and distribution channel as the confirmation.

 

For more information please refer to the following help documentation:

Create a Service Confirmation

Customer Contracts Quick Guide

Keywords

KBA , SRD-CRM-SEE , Service Entitlements , How To

Product

SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 4.0