SAP Knowledge Base Article - Public

1835976 - Error Message: Add-in for Adobe LiveCycle Designer cannot be found , while Opening Form Template Using Internet Explorer 64-bit

Symptom

Though you have installed Add-in for Adobe LiveCycle Designer in your system, you are getting following error message when opening Form Template in Internet Explorer 64-bit edition.

Add-in for Adobe LiveCycle Designer cannot be found. You can install this front-end component from the Download Center view in the Application and User Management work center under Business Flexibly.

Reproducing the Issue

  1. Go to the Application and User Management Work center.
  2. Select Business Flexibility.
  3. Click on Form Template Maintenance.
  4. Click on Go.
  5. Select any Form template.
  6. Click on Open and then Adobe® LiveCycle® Designer.

Cause

Add-in for Adobe LiveCycle Designer is not compatible on Internet Explorer 64-bit.

Resolution

To open Form Template using Add-in for ALD, use Internet Explorer 32-bit version.

Keywords

KBA , AP-LP , Lead Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 4.0 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL. PLATFORM 1508 ; SAP LE APPL. PLATFORM 1511