SAP Knowledge Base Article - Public

1832683 - Unable to Manually Enter The Office Location in Edit my Contact Data View

Symptom

You are trying to enter the office location in the Edit my Contact Data view under Home work center. However the country field is inactive for selection and user can not continue to enter the address information.

Reproducing the Issue

  1. Go to the Home work center.
  2. Go to the Self Services Overview.
  3. Select Edit My Contact Data under Company Address Book view .
  4. Navigate to second step, Edit Office Location.
  5. You can see that, manual entry of office address is not possible.
  6. Even Country filed is grayed out.

Resolution

From FP 3.5 version onwards, we have changed the functionality with respect to Edit My Contact Data. Only when the Office address is selected the country field gets enabled for edit. This functionality is introduced because in edit my contact data you enter the office address which is the business residence address and this is the address which has to be maintained in the edit my contact data. Since this address is already pre maintained in the system it is easy for employees to select the stored address. Employees work in a particular business residence will have the same address and only the building and room can be updated within the business residence.

  1. Go to the Home work center.
  2. Go to the Self Services Overview.
  3. Select Edit My Contact Data under Company Address Book view.
  4. Navigate to second step, Edit Office Location.
  5. Select the Address from Value Selection. (F 4)
  6. Country field will be active and you can manually enter the office address.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1702