1832224 - Supplier Invoice Remains in Status In Approval After Completing the Supplier Invoice Approval Task

SAP Knowledge Base Article - Public

1832224 - Supplier Invoice Remains in Status In Approval After Completing the Supplier Invoice Approval Task

Symptom

The supplier invoice approval task has been completed and the task has disappeared from the approval work list. However the invoice remains in status In Approval. No notification is sent out to the invoice clerk.

Reproducing the Issue

  1. Go to the work center Managing My Area.
  2. Go to the view Approvals.
  3. Choose Show: Supplier Invoice Approval Tasks.
  4. Mark the approval task and choose Approve.
  5. The status of the task changes to Completed.
  6. There is an error: Document not approved.

Cause

Between the time the invoice was sent out for approval and the time the approval task  was worked upon, the invoice has become inconsistent.

Resolution

You need to send a manual notification to the invoice clerk asking him/her to withdraw the invoice from approval and correct the inconsistencies. Afterward the invoice can be sent out for approval once more.
We will improve the behavior in a future release so that a notification is automatically triggered and so that the invoice is in revision status.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 4.0