SAP Knowledge Base Article - Public

1831750 - The Approval Task for the Sales Order Remains Unassigned


The approval task for the sales order remains unassigned.

Reproducing the Issue

  1. Go to the Application and User Management work center.
  2. Go to the Task Distribution view.
  3. Go to the Business Task Management subview.
  4. Show Unassigned Items.
  5. You can find the approval task created for the sales order XYZ is unassigned (XYZ represents the ID of the sales order).
  6. Select the unassigned task for the sales order.
  7. Open the application log XXX in the General subtab (XXX represents the ID of log file).
  8. You find two error messages in the Results section of the log:
    • Employees without sufficient access rights for the item: Employee: ABC (ABC represents the ID of the employee).
    • No employee has sufficient access rights.


The employee ABC who is the approver for the sales order is not assigned to the Sales Orders work center.


  1. Go to the Application and user Management work center.
  2. Go to the Business Users view,
  3. Show All Business Users and Find ABC (ABC represents the ID of the business user).
  4. Select the business user ABC and choose Edit button - select Access Rights.
  5. Select the Work Center and View Assignment tab.
  6. Assign the CRM_WOC_SALESORDERS work center and the CRM_SALESORDERS view to the user.
  7. Select the Save and Close button.


KBA , SRD-CC , Cross Components , How To


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