1823847 - Slower when attempting to open, refresh or edit a formula in the newer version of Crystal Reports.

SAP Knowledge Base Article - Public

1823847 - Slower when attempting to open, refresh or edit a formula in the newer version of Crystal Reports.

Symptom

  • It is slow when opening a report with saved data in Crystal Reports.
  • It takes a long time to refresh a report in Crystal Reports 2008 or in Crystal Reports 2011.
  • Refreshing, or opening the same report in Crystal Reports XI R2 or below is much faster than in Crystal Reports 2008 or Crystal Reports 2011.
  • When attempting to edit a conditional formula in Crystal Reports 2008 or Crystal Reports 2011, it takes a couple of minutes to display the formula, but when opening the same conditional formula in Crystal Reports XI R2, it displays the formula right away.

Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Add a large number of parameters and conditional suppression on the reports.
  3. Save the report with data.
  4. Open the report in Crystal Reports XI R2 or below.
  5. Take note of how long it takes for the report to open.
  6. Open the same report in Crystal Reports 2008 or above.
  7. Notice it takes much longer to open the report with saved data.

Cause

  • The issue has been identified and logged under Problem Report ID ADAPT01674720

Resolution

  • The issue is resolved in the following product updates:
    • Crystal Reports 2008:
      • Fix Pack 5.5
        •  
  • The issue is planned to be resolved in the following future product updates:
    • Crystal Reports 2008:
      • Fix Pack 6.2
      • Service Pack 7
    • Crystal Reports 2013:
      • Support Pack 01

Keywords

CR, performance issue , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2011, feature pack 03 ; SAP Crystal Reports 2013