1823348 - Inconsistent Filtering for Company/Business Residence in Mass Change of Services

SAP Knowledge Base Article - Public

1823348 - Inconsistent Filtering for Company/Business Residence in Mass Change of Services

Symptom

You have a requirement to do Mass Change for some Service for a specific Company/Business Residence. But when you use Advanced Filter for filtering with specific Company/Business Residence, Mass Change screen displays all the Company/Business Residence of Selected Services.

Reproducing the Issue

  1. Go to Product Data work center.
  2. Select Services view.
  3. Select Advanced Search link.
  4. Select the required Company/Business Residence.
  5. Select Go button.
  6. Select required Services and select Mass Change button.
  7. Select Valuation in Show field.

Here, all the Company/Business Residence of the selected Services are visible instead of what was selected in the Advanced Search.

Cause

For the Mass Change screen, the anchor is the Service ID. If there are multiple Company/Business Residence maintained for a Service, then all those Company/Business Residence are listed in the Mass Change screen even if you choose a specific Company/Business Residence in Advanced Search.

This is due to that fact that, when the user clicks on Mass Change, the selected Service IDs are passed to the Mass Change screen and not the Company/Business Residence ID. For all these Service IDs, the Company/Business Residence are fetched.

Resolution

This is the standard behavior.

You may consider using the following workaround:

In the Mass Change screen, you can further select the Service based on the Company/Business Residence using CTRL key in the keyboard.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Business ByDesign all versions