1820750 - Business Mobile and Email Defined for a Contact is not Visible in the Contacts Section of the Account Screen

SAP Knowledge Base Article - Public

1820750 - Business Mobile and Email Defined for a Contact is not Visible in the Contacts Section of the Account Screen

Symptom

You have a Contact for which Business Mobile and E-Mail details are maintained. When you assign this Contact to an Account, the Mobile, Phone and E-Mail details are not showing up.

Reproducing the Issue

  1. Go to Account Management or Business Partner data work center.
  2. Select New Contact under Common Tasks.
  3. Enter E-mail, Phone, and Mobile in the Addresses tab.
  4. Save the changes.
  5. Go to Accounts view and search and open an Account.
  6. In the contacts tab, select Assign contact.
  7. Enter the contact person name and press Enter key in the keyboard.

The Phone, Mobile and E-mail are not visible in the Contacts section as well as in the Business Communication section.

Resolution

If you have a Contact XYZ which has more than one is contact person for relationships maintained, then the Contact details will be visible only for one Account.

Business Mobile, E-Mail are relationship dependent. Therefore you can't see the data in the Account fact sheet of the Account.

Keywords

KBA , AP-BP-BPT , Business Partner Template , How To

Product

SAP Business ByDesign all versions