1813972 - In an SAP BW-based WebI report, the error is intermittently reported: "Database error: The operation could not be performed because the connection is closed. (IES 10901)."

SAP Knowledge Base Article - Public

1813972 - In an SAP BW-based WebI report, the error is intermittently reported: "Database error: The operation could not be performed because the connection is closed. (IES 10901)."

Symptom

  • WebI reports, which are based on universe connections to SAP BW, fail with the error, "Database error: The operation could not be performed because the connection is closed. (IES 10901)."
  • The following message may also be found in Connection Server trace logs:  OLAP API: Unhandled exception type caught in method ConnectionImpl::open( )

Environment

  • SAP Business Intelligence Platform 4.0

Reproducing the Issue

  1. Enable Secure Network Connection [SNC] within the SAP Authentication plug-in configuration.
  2. Create a Web Intelligence report that uses a universe connection to SAP BW.
  3. Open and refresh the report multiple times.  Intermittently, the error will occur.

Cause

  • This issue was identified as a product defect and tracked as ADAPT01645244.

Resolution

This issue is resolved within the following codestreams (and newer):

  • SAP Business Intelligence Platform 4.0, Patch 2.21
  • SAP Business Intelligence Platform 4.0, Patch 4.3
  • SAP Business Intelligence Platform 4.0, Support Package 05
  • SAP Business Intelligence Platform 4.1

Keywords

KBA , BI-RA-WBI , Web Intelligence , Bug Filed

Product

SAP BusinessObjects Xcelsius Enterprise 2008