1811206 - Customer Invoice Request with Status "In-Conflict"

SAP Knowledge Base Article - Public

1811206 - Customer Invoice Request with Status "In-Conflict"

Symptom

Customer Invoice Request with Status In-Conflict.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Requests view.
  3. Show In-conflict Invoice Requests and search for the Invoice Request ID XYZ (XYZ represents the ID of the in-conflict invoice request).
  4. Click the Edit button of the Invoice Request XYZ.

You do not find any option to delete it from from frontend and you want SAP to delete it from the backend. Also you want to know if this In-conflict invoice request has any impact on financials?

Cause

The reason for the In-conflict invoice request in this case is due to the fact that the Outbound Delivery was canceled after the release of the invoice. In general, if the status of the Outbound Delivery is reverted to Released then a message should be sent to invoicing and the In-conflict status will be reset.  However, in this case it is not possible to send the message again since the quantities have become 0, and the Warehouse Request is in the Rejected status.

Normally if the outbound delivery is cancel the invoice should also be canceled then the invoice request will no longer shown as in conflict.

Resolution

The current release of the Business ByDesign it is not possible to delete the In-conflict invoice request as it could lead to inconsistencies in the related business documents. However the In-conflict status of the invoice request will not have any negative impact on the financials.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1502 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0