1811022 - You are Unable to Release/Activate the Service Catalog

SAP Knowledge Base Article - Public

1811022 - You are Unable to Release/Activate the Service Catalog

Symptom

You are Unable to Release/Activate the Service Catalog and get below error message:

Conflict between catalog XYZ (version 1) and catalog ABC (version 1). There is a usage conflict between the specified catalogs. Therefore, you cannot release this catalog (XYZ and ABC represents the ID of the catalogs).

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Service Entitlements work center.
  2. Go to the Service Categories view.
  3. Search for the service category ID XYZ (XYZ represents the ID of the service catalog).
  4. Edit the service category ID XYZ and select the View All button.
  5. Go to the Catalog Structure tab.
  6. Select a line and then choose the Change Status button and select Release.
  7. Error occurs: Conflict between catalog XYZ (version 1) and catalog ABC (version 1). There is a usage conflict between the specified catalogs. Therefore you cannot release this catalog (XYZ and ABC represents the ID of the catalogs).

Cause

The error message is raised due to the overlapping of the validity dates of the category ABC & other categories.

For the category ABC -> You have selected the validity date range as 01.01.2012 - 31.12.9999.
Now if you try to release any other service category with the above range, the system will throw error message due to overlap.

Resolution

This is the expected behavior of the system. Additionally, if you intend to create more than one category then it is advisable not to keep valid to date unlimited (i.e. XX-YY-9999).

Catalogs that have already been released and are in use cannot be deleted or modified. To remove the catalog from use, create a new version of the catalog, limit the valid-to date to todays's date, and release it.

See Also

For C4C, Kindly refer the SAP Hybris Cloud for Customer Administrator Guide - Configurin Service Categories  for more details.

Keywords

Service Catalog, Service Catalogue, Release, Activate , KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 4.0 ; SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions