SAP Knowledge Base Article - Public

1806786 - In your Customer Return the Ship-to Party Address is Not Copied from the Referenced Sales Order


In your customer return, the ship-to party address is not copied from the referenced sales order.

Reproducing the Issue

  1. Go to the Sales Order work center.
  2. Go to the Returns view.
  3. Edit Return XYZ (XYZ represents the identification of the customer return).
  4. Go to View All.
  5. Select the Involved Parties tab

The Ship-to party address is not the one expected as you have maintained a document address in the sales order.


The Ship-to party in a customer return is determined according to the following rules :
Step 1: Business partner relationship of the Account
Step 2: Copied from Account


In case you want to change the ship-to party address manually in your customer return, you would be able to do so only if the status of the inbound delivery is set to not Finished.

  1. Go to the Inbound logistic work center.
  2. Go to the Inbound deliveries view.
  3. Select inbound delivery ABC (ABC is the inbound delivery for customer return XYZ).
  4. Select Undo Release.

You can now maintained a ship-to party address in the customer return.


KBA , AP-SLO , Sales Order Processing , How To


SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711