SAP Knowledge Base Article - Public

1805248 - Error Message: Logon user is not the key user enabled for the solution, while Download/Upload Form Template

Symptom

When you try to download and/or upload form template, error occurs: logon user is not the key user enabled for the solution.

Reproducing the Issue

  1. Go to Application and User Management
  2. Go to Business Flexibility and choose Form Template Maintenance sub-view
  3. Select a form template
  4. Try to download/upload form template, error occurs: logon user is not the key user enabled for the solution.

Cause

The logon user  is a PDI developer instead of a business user. But he has no PDI key user role. Hence the error message occurs when maintaining the form templates.

Resolution

There are two possible options:

1. Enable key user role to the logon user

or

2. Check in Application and User Management work center, for this particular user and unassign the work centers related to PDI_Development. Then in the next logon, the user will not receive this error message.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Business ByDesign all versions