1798347 - All Contacts for an Account are not Displayed in the Target Group

SAP Knowledge Base Article - Public

1798347 - All Contacts for an Account are not Displayed in the Target Group

Symptom

All Contacts for an Account are not displayed n the Target Group.

Reproducing the Issue

Follow the steps below to reproduce the the issue:

  1. Go to the Marketing work center.
  2. Select New Target Group under Common Tasks.
  3. Go to the step 2 i. e. Select Members.
  4. In the Show field select the query Corporate Accounts.
  5. Then add the Account Name ABC in the search fields and choose Go button (ABC represents the name of the account).
  6. Only few Contacts related to account are shown in the result.

Follow the steps below to check number of contacts available for the account ABC:

  1. Go to the Account Management work center.
  2. Go to the Contacts view.
  3. Search Contacts for the account ABC.
  4. The result shows that account has far more contacts compared to the list shown in the Target Group screen.

Cause

You are not using the correct query for searching Contacts for a Account. The query Corporate Accounts with Contacts should be used for this purpose.

Resolution

  1. Go to the Marketing work center.
  2. Select New Target Group under Common Tasks.
  3. Go to the step 2 i. e. Select Members.
  4. In the Show field select the query Corporate Accounts with Contacts.
  5. Then add the Account Name ABC in the search fields and choose Go button (ABC represents the name of the account).
  6. The result will show all the contacts related to the account ABC.

Keywords

KBA , LOD-CRM-PRO , Products , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0