1792222 - The Sales Order UI and the Sales Order Confirmation Form Also Includes the Amount of the Rejected Line Item in the Total Net Value

SAP Knowledge Base Article - Public

1792222 - The Sales Order UI and the Sales Order Confirmation Form Also Includes the Amount of the Rejected Line Item in the Total Net Value

Symptom

The Sales Order UI and the Sales Order Confirmation Form also includes the amount of the Rejected Line Item in the Total Net Value.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Edit the sales order XYZ and select the View All button.
  5. Go to the Items tab.
  6. Select one of the line item and set the Reason for Rejection field.
  7. Save the sales order.
  8. Close the sales order XYZ and open it again.
  9. The Net Value shown in the sales order UI also includes the value of the canceled line item.
  10. Now select the Preview button.
  11. The Total Item Net Value field in the form includes the amount of all line items.

Cause

The line item in question is partially delivered and invoice has already been created for the partially delivered quantity. Hence even on cancelling or rejecting the line item its price is considered in the sales order.

Resolution

In this case the only work around is to cancel the customer invoice and the outbound delivery created for the sales order XYZ and then update the pricing of the sales order.

Follow the steps below to cancel the Customer Invoice:

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Show All Invoice Documents and Find ABC (ABC represents the ID of the customer invoice created for the partially delivered line item of the sales order XYZ).
  4. Edit the customer invoice ABC and select the Cancel button.
  5. Save and Release the cancelation invoice created.

Follow the case document "1381358 - Reversal of Outbound Delivery" for the cancelation of the outbound delivery.

Once the customer invoice and the outbound delivery is canceled:

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Edit the sales order XYZ and select the View All button.
  5. Go to the Pricing tab.
  6. Select the Update Pricing button to update the sales order pricing data.

Now the sales order and the sales order confirmation form does not include the amount of the canceled line item in the Net Value of the order.

 

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0